Question 1

What is OEC.sh?

Accepted Answer

OEC.sh is a multi-cloud Odoo hosting platform that enables you to deploy, manage, and scale Odoo applications on any cloud provider of your choice. Unlike traditional hosting solutions that lock you into a single infrastructure, OEC.sh gives you the freedom to deploy to AWS, Google Cloud, Microsoft Azure, DigitalOcean, Hetzner, and 10+ other providers—or bring your own servers (BYOS).

Built by OpenEduCat Inc. with experience from 1,000+ production Odoo deployments, OEC.sh combines enterprise-grade features with developer-friendly tooling.

Question 2

Who is OEC.sh designed for?

Accepted Answer

OEC.sh serves four main audiences:

• **Businesses** running Odoo who want reliable, cost-effective hosting with full control
• **Agencies & Consultants** who need white-label capabilities to offer branded hosting with 70-85% profit margins
• **Odoo Partners** who require multi-cloud flexibility for diverse client requirements
• **Enterprise Organizations** that need BYOS, compliance features, and dedicated support

Whether you're a solo developer or managing 100+ client deployments, OEC.sh scales with you.

Question 3

How is OEC.sh different from traditional managed Odoo hosting?

Accepted Answer

OEC.sh differs from traditional managed hosting in several key ways:

**Cloud Freedom** — Deploy to any provider or your own servers (no vendor lock-in)
**Cost Efficiency** — Multi-project per VM saves up to 90% on infrastructure costs
**GitLab Support** — We support both GitHub AND GitLab fully
**White-Label** — Full rebranding for agencies
**More Features** — 88+ platform features for complete control
**Data Control** — Your data stays on your chosen cloud provider

Question 4

Who builds and maintains OEC.sh?

Accepted Answer

OEC.sh is built by OpenEduCat Inc., a Delaware-based company managing Odoo infrastructure since 2019. We've deployed 1,000+ production Odoo instances for educational institutions and businesses worldwide.

Our team includes Odoo specialists, DevOps engineers, and cloud infrastructure experts who understand the unique challenges of hosting and scaling Odoo applications.

**Company Address:**
OpenEduCat Inc.
2803 Philadelphia Pike, Suite B #1117
Claymont, DE 19703, USA

Question 5

Is OEC.sh suitable for production workloads?

Accepted Answer

Absolutely. OEC.sh is designed from the ground up for production:

• Automated daily backups with GFS rotation
• 99.5%-99.95% uptime SLAs depending on plan
• Zero-downtime deployments
• Automatic SSL/TLS certificates
• Comprehensive monitoring and alerting
• 24/7 infrastructure monitoring

We've been running production Odoo workloads for years across education, manufacturing, retail, and services.

Question 6

What makes OEC.sh unique?

Accepted Answer

Several capabilities set us apart:

1. **True Multi-Cloud** — 14+ providers or bring your own servers
2. **Multi-Project Architecture** — Run 3-10 projects per server, dramatically reducing costs
3. **Official Docker Images** — No proprietary containers, full transparency
4. **White-Label Platform** — Full rebranding for agencies
5. **Clone & Sanitize** — Copy databases with automatic PII masking
6. **Comprehensive API** — Automate everything
7. **Transparent Pricing** — No hidden fees or markup

Question 7

Does OEC.sh work with Odoo Enterprise?

Accepted Answer

Yes, OEC.sh works with both Odoo Community and Enterprise editions.

**Community Edition** (free) — Deploy any version from 11 to 18+ with all features

**Enterprise Edition** — You must have your own valid license and code from Odoo S.A. We don't provide or distribute Enterprise code.

We provide the hosting infrastructure—you bring your own code and licenses.

Question 8

Can I try OEC.sh before committing?

Accepted Answer

Yes! Our **Free plan** includes:

• 1 project deployment
• Community support
• All core features
• No time limit

No credit card required. All paid plans are month-to-month with no long-term commitment.

Question 9

What regions does OEC.sh support?

Accepted Answer

OEC.sh supports global deployments across all regions offered by our supported cloud providers:

• **North America** — US, Canada
• **Europe** — UK, Germany, Netherlands, France, and more
• **Asia Pacific** — Singapore, Japan, Australia, India
• **South America** — Brazil

With BYOS, deploy anywhere you have infrastructure.

Question 10

How long has OEC.sh been operating?

Accepted Answer

OpenEduCat Inc. has been managing Odoo infrastructure since 2019, serving 1,000+ educational institutions and businesses. The OEC.sh platform represents our accumulated expertise packaged into a self-service platform.

While the public platform is newer, the underlying technology has been battle-tested across years of production deployments.

Question 11

How do I create an OEC.sh account?

Accepted Answer

Creating an account takes under 2 minutes:

1. Visit **app.oec.sh** and click 'Sign Up'
2. Enter your email and create a password (or use GitHub/Google)
3. Verify your email address
4. Complete your profile
5. You're ready to create your first project!

No credit card required for the Free plan.

Question 12

What do I need to deploy Odoo?

Accepted Answer

To deploy your first Odoo instance:

**Required:**
• An OEC.sh account (free)
• A cloud provider account (AWS, DigitalOcean, Hetzner, etc.)

**Optional:**
• GitHub/GitLab repository for custom modules
• Custom domain name

OEC.sh handles all the complex infrastructure, SSL, database configuration, and Odoo installation automatically.

Question 13

How long does deployment take?

Accepted Answer

A fresh Odoo deployment takes **5-10 minutes**:

• Creating project: ~1 minute
• Provisioning server: ~3-5 minutes
• Installing Odoo: ~2-3 minutes
• SSL certificate: ~1 minute

Once deployed, your Odoo is immediately accessible via HTTPS. Database imports add 5-30 minutes depending on size.

Question 14

Can I deploy without technical knowledge?

Accepted Answer

Yes! OEC.sh is designed for all skill levels. Our dashboard guides you through:

• Selecting your Odoo version
• Choosing cloud provider and server size
• Connecting your code repository (optional)
• Configuring your domain

No command-line, server admin, or DevOps expertise required. For technical users, we offer SSH access, custom Docker images, and API automation.

Question 15

Which Odoo versions are supported?

Accepted Answer

We support **Odoo Community versions 11 through 18** (and newer as released):

• Deploy any version with one click
• Run different versions across projects
• Upgrade between versions with guided process

**Recommended:** Odoo 16, 17, or 18 for new projects. Older versions (11-15) supported for legacy systems.

Question 16

How do I connect my cloud provider?

Accepted Answer

Connecting your cloud provider:

1. Go to **Settings → Cloud Providers**
2. Select your provider
3. Follow provider-specific instructions for API credentials
4. Enter credentials in OEC.sh
5. Connection validated—ready to deploy!

Credentials are encrypted at rest. You maintain full ownership and can revoke access anytime.

Question 17

Do I need to set up a database?

Accepted Answer

No, OEC.sh handles everything automatically:

• PostgreSQL database optimized for Odoo
• All connection parameters configured
• Automated backups set up
• User permissions handled

For advanced users wanting external managed databases (AWS RDS, Cloud SQL), that's available on Pro+ plans.

Question 18

How do I add custom modules?

Accepted Answer

Adding custom modules is easy:

1. Connect your GitHub/GitLab repository
2. Structure repo with 'addons' folder containing modules
3. OEC.sh auto-detects and installs on deployment
4. Push changes—modules update automatically

You can also upload modules directly, install OCA addons, or use multiple repositories.

Question 19

What server size should I start with?

Accepted Answer

**Recommended starting points:**

• **Small (2 vCPU, 4GB RAM)** — Testing, development, 1-5 users
• **Medium (4 vCPU, 8GB RAM)** — Small business, 5-25 users
• **Large (8 vCPU, 16GB+ RAM)** — 25-100+ users, heavy customization

Start smaller than you think—scaling up is easy. Multi-project architecture lets you run multiple instances on one server.

Question 20

How do I set up a custom domain?

Accepted Answer

Setting up your domain:

1. Go to **Project Settings → Domains**
2. Add your domain (e.g., erp.yourcompany.com)
3. Update DNS with provided CNAME or A record
4. SSL certificate auto-provisions
5. Access Odoo on your custom domain!

DNS propagation: 5-15 minutes typical, up to 48 hours possible. Multiple domains per project supported.

Question 21

Which cloud providers are supported?

Accepted Answer

**14+ cloud providers:**

**Major Platforms:** AWS, Google Cloud (GCP), Microsoft Azure

**Popular Alternatives:** DigitalOcean, Linode, Hetzner, Vultr, OVH

**Regional/Specialized:** Alibaba Cloud, IBM Cloud, Oracle Cloud, Tencent Cloud, Huawei Cloud, Rackspace

**BYOS:** Any provider or on-premise infrastructure

New providers added based on demand.

Question 22

What Docker images does OEC.sh use?

Accepted Answer

We use **official Odoo Docker images** from Docker Hub—not proprietary containers.

**Benefits:**
• Full transparency (publicly inspectable)
• No vendor lock-in
• Works anywhere Docker runs
• Community support

For advanced users, custom Docker images are supported for special dependencies.

Question 23

How does GitHub/GitLab integration work?

Accepted Answer

Our Git integration enables continuous deployment:

1. Connect via OAuth to GitHub/GitLab
2. Select repository and branch
3. Configure auto-deploy triggers
4. On push: code pulled → modules updated → migrations run → zero-downtime restart

**Features:** Branch mapping, deployment status in PRs, webhook triggers, manual deploy option.

Both GitHub AND GitLab fully supported with feature parity.

Question 24

What is multi-project per VM?

Accepted Answer

Run **3-10 isolated Odoo projects on a single server**:

• Each instance in its own Docker container
• Complete isolation between projects
• Shared infrastructure for efficiency

**Cost Impact:**
• 5 projects (traditional): 5 servers × $48 = **$240/month**
• 5 projects on OEC.sh: 1 server × $48 = **$48/month**

That's **80% savings** on infrastructure alone.

Question 25

Can I use custom Python dependencies?

Accepted Answer

Yes! Multiple methods supported:

• **requirements.txt** — Place in repo root for auto-install
• **Custom Docker Images** — For system-level packages
• **OCA Modules** — Most work automatically

Common dependencies (wkhtmltopdf, node.js, popular Python packages) are pre-installed.

Question 26

How are Odoo workers configured?

Accepted Answer

OEC.sh auto-configures for optimal performance:

• **Worker count** based on CPU cores
• **Memory limits** to prevent issues
• **Longpolling worker** for real-time features
• **Connection pooling** optimized per server

Customize via dashboard or config files. For high-traffic, dedicated workers and horizontal scaling available.

Question 27

Does OEC.sh support multi-company and multi-database?

Accepted Answer

Fully supported:

• **Multi-Company** — Multiple companies in one database
• **Multi-Database** — Completely separate databases per instance
• **Database Manager** — Create, duplicate, manage databases

Agencies can use separate databases for client isolation or multi-company for related businesses.

Question 28

What monitoring tools are available?

Accepted Answer

Comprehensive monitoring included:

• **Real-time Metrics** — CPU, memory, disk, network
• **Odoo-Specific** — Request latency, query performance, worker status
• **Uptime Monitoring** — Automatic checks with alerting
• **Log Access** — Application, error, and access logs
• **Alerts** — Email and webhook notifications

Pro+ includes advanced dashboards and analytics.

Question 29

How do I SSH into my server?

Accepted Answer

SSH access on Pro+ plans:

1. Add SSH public key in account settings
2. Enable SSH for your project
3. Use provided connection details

**With SSH access:**
• Debug issues directly
• Run Odoo shell commands
• Inspect logs and configs
• Advanced troubleshooting

Note: SSH is for troubleshooting, not production changes (use deployment pipeline).

Question 30

What database versions are supported?

Accepted Answer

OEC.sh uses **PostgreSQL** (only database officially supported by Odoo):

• **Versions:** PostgreSQL 13, 14, or 15 based on Odoo requirements
• **Auto-configured** with optimal Odoo settings
• **Extensions:** unaccent, pg_trgm, etc. available
• **External DBs:** AWS RDS, Cloud SQL supported on Pro+

Question 31

How are SSL certificates handled?

Accepted Answer

SSL/TLS is **automatic and free**:

• **Let's Encrypt** certificates auto-generated
• **Auto-renewal** before expiration
• **HTTPS redirect** enforced
• **Modern TLS** with strong ciphers
• **Custom certificates** supported if needed

No additional cost or configuration required.

Question 32

Do scheduled actions work?

Accepted Answer

Yes, Odoo scheduled actions work automatically:

• **Built-in scheduler** (ir.cron) runs normally
• **Custom cron** configurable via dashboard
• **Timezone support** for scheduling
• **Monitoring** of action history and failures

Use cases: email campaigns, inventory updates, reports, data sync, cleanup tasks.

Question 33

How much does OEC.sh cost?

Accepted Answer

**5 transparent pricing tiers:**

| Plan | Price | Projects | Best For |
|------|-------|----------|----------|
| Free | $0/mo | 1 | Testing |
| Starter | $19/mo | 3 | Individuals |
| Pro | $39/mo | 10 | Growing teams |
| Agency | $149/mo | 25 | White-label |
| Enterprise | $299/mo | Unlimited | Large orgs |

Plus infrastructure costs paid directly to your cloud provider—no markup from us.

Question 34

What's included vs. extra?

Accepted Answer

**Included in your plan:**
• All platform features for your tier
• Support at your plan's response time
• SSL certificates
• Dashboard access
• Git integration

**Separate costs (you pay directly):**
• Cloud server costs
• External backup storage (optional)
• Domain registration (if needed)
• Odoo Enterprise license (if applicable)

Question 35

Why is OEC.sh more cost-effective than traditional providers?

Accepted Answer

Two main reasons:

**1. Multi-Project Per VM**
Run 3-10 projects per server vs. one project per server with traditional hosting.

**2. No Infrastructure Markup**
Cloud costs are pass-through at provider rates.

**Real example (5 projects):**
• Traditional hosting: $170 × 5 = **$850/month**
• OEC.sh: $39 + $48 = **$87/month**

That's **90% savings**.

Question 36

Is there a free trial?

Accepted Answer

Yes! Our **Free plan** includes:

• 1 project deployment
• Community support
• All core features
• Unlimited evaluation time
• No credit card required

Upgrade anytime. Plus, all paid plans have a **14-day money-back guarantee**.

Question 37

Do you offer annual discounts?

Accepted Answer

**Save 20% with annual billing:**

| Plan | Monthly | Annual | Savings |
|------|---------|--------|--------|
| Starter | $19 | $15.20/mo | $46/yr |
| Pro | $39 | $31.20/mo | $94/yr |
| Agency | $149 | $119.20/mo | $358/yr |
| Enterprise | $299 | $239.20/mo | $717/yr |

Switch between monthly and annual anytime.

Question 38

How does cloud billing work?

Accepted Answer

Infrastructure billing is separate and transparent:

• Connect your own cloud provider account
• Cloud costs billed directly by provider
• OEC.sh never sees or marks up charges
• Full visibility into what you pay

**Benefits:** No hidden fees, provider discounts apply, enterprise agreements honored.

Question 39

What payment methods are accepted?

Accepted Answer

**We accept:**
• Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Wire Transfer (annual Enterprise plans)
• NET 30 invoicing (Enterprise customers)

All payments processed securely through Stripe.

Question 40

Can I change plans anytime?

Accepted Answer

Yes, plan changes are flexible:

• **Upgrades** — Immediate, prorated billing
• **Downgrades** — Start of next billing cycle
• **No penalties** — No fees for changing

Ensure project count fits new plan limits when downgrading.

Question 41

How does agency billing work?

Accepted Answer

For white-label agencies:

**You pay us:** Single monthly bill (plan + cloud costs)
**You bill clients:** Whatever you want—we never contact them

**Example economics:**
• Your cost per client: ~$15-25/month
• You charge client: $150-400/month
• Your profit margin: **80-90%**

Question 42

Are there any hidden fees?

Accepted Answer

**No hidden fees.** OEC.sh pricing is fully transparent:

• Platform fee (monthly plan cost)
• Infrastructure (cloud provider charges)

**No fees for:**
• Deployments
• SSL certificates
• Backups
• Support tickets
• API calls
• Team members

Question 43

Discounts for nonprofits or education?

Accepted Answer

**Special pricing available:**

• **Educational Institutions** — 50% discount
• **Registered Nonprofits** — 25% discount
• **Open Source Projects** — Free Pro plan
• **Startups** — Special programs available

Contact sales@oec.sh with proof of status.

Question 44

How do I migrate from my current Odoo host?

Accepted Answer

Migration from managed hosting is straightforward:

1. **Export Database** — Download backup from current host (5-10 min)
2. **Create Project** — Set up matching Odoo version on OEC.sh (2 min)
3. **Import Database** — Upload your backup (10-30 min)
4. **Connect Repo** — Link your GitHub repository (2 min)
5. **Test** — Verify everything works (30-60 min)
6. **Switch DNS** — Point domain to OEC.sh (5 min)

Most migrations complete in **1-2 hours**. Free assistance for paid plans.

Question 45

Can I migrate from other hosting providers?

Accepted Answer

Yes! We support migrations from anywhere:

• **Managed Hosting** — Standard export/import process
• **Shared Hosting** — Export via Odoo database manager
• **VPS/Dedicated** — Backup database and filestore
• **On-Premise** — Same backup/restore process
• **Docker** — Nearly seamless with official images

The process is similar: export, import, connect code, test, switch DNS.

Question 46

Will there be downtime?

Accepted Answer

Minimal downtime with proper planning:

**Zero-Downtime Approach:**
1. Set up OEC.sh parallel to existing host
2. Import recent database backup
3. Test thoroughly
4. Final sync during low-traffic window
5. Switch DNS (only 'downtime': 5-15 min propagation)

Enterprise customers get dedicated migration support.

Question 47

Do you offer migration assistance?

Accepted Answer

Yes! Migration help by plan:

• **Free** — Self-service with documentation
• **Starter** — Email support for questions
• **Pro** — Guided migration support
• **Agency** — Hands-on assistance for clients
• **Enterprise** — Dedicated migration specialist

Contact support@oec.sh to schedule.

Question 48

What about my custom modules?

Accepted Answer

Custom modules migrate seamlessly:

• **Database Modules** — Come with your backup
• **Code Repository** — Connect GitHub/GitLab for auto-deploy
• **Dependencies** — List in requirements.txt
• **OCA Modules** — Continue using as-is

If it worked before, it works on OEC.sh (same official Docker images).

Question 49

How do I migrate large databases (50GB+)?

Accepted Answer

For large databases:

• **Direct Transfer** — Secure server-to-server transfer
• **Compression** — 50GB often compresses to ~10GB
• **Staged Migration** — Migrate data in phases if possible
• **Off-Hours** — Schedule during low traffic

Enterprise support available for 100GB+ databases.

Question 50

Can I run OEC.sh parallel during migration?

Accepted Answer

**Absolutely—we recommend it:**

1. Keep current hosting running
2. Set up OEC.sh with test domain
3. Import and test thoroughly
4. Train team if needed
5. Switch DNS only when confident
6. Keep old host as fallback

Zero-risk migration—you're never committed until DNS switch.

Question 51

How do I handle email during migration?

Accepted Answer

Email configuration typically requires:

• **Outgoing Mail** — Configure SMTP in Odoo settings
• **Incoming Mail** — Update fetchmail settings if used
• **Transactional Email** — Consider SendGrid, Mailgun, or SES
• **SPF/DKIM** — Update records if needed

Most email configs migrate with your database.

Question 52

What's Clone & Sanitize?

Accepted Answer

Create safe copies of production data:

**Clone:** Exact copy of your database
**Sanitize:** Auto-mask sensitive data:
• Emails → test@example.com
• Phone numbers → XXX-XXX-XXXX
• Names → randomized
• Passwords → reset

Perfect for staging environments and demos. Available on Pro+ plans.

Question 53

Can I upgrade Odoo version during migration?

Accepted Answer

We recommend separating concerns:

**Best approach:**
1. Migrate to OEC.sh on current version
2. Stabilize and verify
3. Then plan version upgrade

This provides clear rollback points. For combined migration + upgrade, Enterprise support can help plan the project.

Question 54

How does OEC.sh handle backups?

Accepted Answer

Comprehensive automated backup system:

• **Daily Backups** — Automatic every day
• **GFS Rotation** — Daily, weekly, monthly, yearly retention
• **Multiple Destinations** — Local + external storage
• **Complete Backups** — Database + filestore
• **Verification** — Integrity checked automatically

All paid plans include automated backups.

Question 55

What are the retention policies?

Accepted Answer

Retention varies by plan:

| Plan | Daily | Weekly | Monthly | Yearly |
|------|-------|--------|---------|--------|
| Starter | 7 | - | - | - |
| Pro | 14 | 4 | - | - |
| Agency | 30 | 8 | 12 | - |
| Enterprise | Custom | Custom | Custom | Custom |

GFS rotation ensures backups for different recovery needs.

Question 56

Where can I store backups?

Accepted Answer

**Multiple destinations supported:**

• **Local Storage** — On your server (included)
• **AWS S3** — Any region
• **Cloudflare R2** — Cost-effective S3-compatible
• **DigitalOcean Spaces**
• **Backblaze B2** — Very affordable
• **MinIO** — Self-hosted S3-compatible
• **FTP/SFTP** — Any FTP server

Configure multiple for redundancy.

Question 57

How do I restore from backup?

Accepted Answer

Simple restore via dashboard:

1. Go to **Backups** section
2. Find backup by date
3. Click **Restore** and confirm
4. OEC.sh restores database + filestore
5. Odoo restarts with restored data

Typically 5-30 minutes. Can also restore to different projects or download locally.

Question 58

Can I create manual backups?

Accepted Answer

Yes! In addition to automated backups:

• **On-Demand** — Create backup anytime
• **Pre-Update** — Auto-backup before major updates
• **Downloadable** — Download to local machine
• **API Access** — Trigger programmatically (Agency+)

Recommended before: config changes, new modules, data imports.

Question 59

What's included in a backup?

Accepted Answer

**OEC.sh backups include:**
• PostgreSQL database (complete dump)
• Filestore (attachments, uploads, images)
• Configuration (in database)

**Not included (stored elsewhere):**
• Custom code (in your Git repository)
• Server configs (managed by OEC.sh)
• SSL certs (auto-regenerated)

Question 60

What if a backup fails?

Accepted Answer

OEC.sh handles failures gracefully:

• **Automatic Retry** — Failed backups retried
• **Alerting** — Email notification on repeated failures
• **Dashboard Indicator** — Status visible
• **No Data Loss** — Running instance unaffected
• **Support Notification** — Persistent issues flagged

Most failures are temporary and resolve automatically.

Question 61

Can I automate backup downloads?

Accepted Answer

Yes, several automation options:

• **External Storage** — Auto-transfer to S3/R2/B2
• **API Access** — List and download programmatically
• **Webhooks** — Get notified on completion
• **Custom Scripts** — Combine API with your tools

Common: sync to separate cloud account, trigger downstream processes.

Question 62

How is my data protected?

Accepted Answer

Comprehensive security measures:

• **Encryption in Transit** — TLS 1.2/1.3 with strong ciphers
• **Encryption at Rest** — Database and backup encryption
• **Network Isolation** — Isolated Docker containers
• **Firewall Rules** — Only necessary ports exposed
• **Regular Updates** — Security patches applied promptly
• **Access Controls** — Role-based with audit logging
• **DDoS Protection** — Basic included, advanced available

Question 63

What authentication options exist?

Accepted Answer

Multiple authentication methods:

• **Password** — With strength requirements
• **2FA** — TOTP-based with backup codes
• **SSO** — SAML/OAuth (Enterprise)
• **OAuth** — GitHub/Google sign-in
• **Session Management** — Configurable timeouts

Odoo authentication (LDAP, OAuth) configurable independently.

Question 64

Is OEC.sh GDPR compliant?

Accepted Answer

We support GDPR compliance:

• **Data Residency** — Choose your storage region
• **Data Export** — Export all data anytime
• **Data Deletion** — Request complete deletion
• **Subprocessor List** — Maintained and available
• **DPA** — Data Processing Agreement for Enterprise

You're responsible for GDPR compliance in your Odoo data.

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