Question 1

What is OEC.sh?

Accepted Answer

OEC.sh is a multi-cloud Odoo deployment and management platform. You bring your own cloud account (AWS, Google Cloud, Azure, DigitalOcean, Hetzner, etc.) or your own servers (BYOS), and OEC.sh handles deploying, configuring, and managing Odoo on your infrastructure.

OEC.sh never hosts your data. Your Odoo runs on infrastructure you own and control. Built by OpenEduCat Inc., with 1,000+ production Odoo deployments behind it.

Question 2

Who is OEC.sh designed for?

Accepted Answer

OEC.sh is used by four main groups:

• **Businesses** running Odoo who want reliable deployment with full infrastructure control
• **Agencies & Consultants** who want white-label capabilities and 70-85% profit margins
• **Odoo Partners** who need multi-cloud flexibility for different client setups
• **Enterprise Organizations** that need BYOS, compliance features, and dedicated support

It works for solo developers and teams managing 100+ client deployments.

Question 3

How is OEC.sh different from traditional managed Odoo hosting?

Accepted Answer

OEC.sh is a deployment and management platform, not a hosting provider. Here's how it differs from managed hosting:

**Your Infrastructure** - You own your cloud accounts and servers. OEC.sh is the tool that manages them.
**Cloud Choice** - Deploy to any provider or your own servers
**Lower Costs** - Multi-project per VM saves up to 70% on infrastructure
**Git Support** - GitHub, GitLab, and Bitbucket all fully supported
**White-Label** - Full rebranding for agencies
**88+ Features** - From backups to monitoring to CI/CD
**Your Data** - Lives on your infrastructure, not ours

Question 4

Who builds and maintains OEC.sh?

Accepted Answer

OEC.sh is built by OpenEduCat Inc., a Delaware-based company that's been building Odoo deployment tooling since 2019. We've deployed 1,000+ production Odoo instances for educational institutions and businesses.

The team is a mix of Odoo specialists, DevOps engineers, and cloud infrastructure people.

**Company Address:**
OpenEduCat Inc.
2803 Philadelphia Pike, Suite B #1117
Claymont, DE 19703, USA

Question 5

Is OEC.sh suitable for production workloads?

Accepted Answer

Yes. OEC.sh is built for production use:

• Automated daily backups with GFS rotation
• Zero-downtime deployments
• Automatic SSL/TLS certificates
• Monitoring and alerting
• Optimized Odoo configurations

Your Odoo runs on your own cloud infrastructure. OEC.sh deploys, configures, and manages it. Thousands of production instances run on our tooling across education, manufacturing, retail, and services.

Question 6

What makes OEC.sh unique?

Accepted Answer

Here's what's different:

1. **Multi-Cloud** - 8+ providers or bring your own servers
2. **Multi-Project** - Run 3-10 projects per server, which cuts costs significantly
3. **Official Docker Images** - No proprietary containers, fully inspectable
4. **White-Label** - Full rebranding for agencies
5. **Clone & Sanitize** - Copy databases with automatic PII masking
6. **Full API** - Automate everything
7. **No Markup** - Cloud costs passed through at provider rates

Compare with competitors at /compare

Question 7

How does OEC.sh compare to Odoo.sh?

Accepted Answer

Main differences from Odoo.sh:

• **Multi-Cloud** - Deploy to AWS, GCP, Azure, DigitalOcean, Hetzner, and more (Odoo.sh is single-provider)
• **Cost** - Up to 70% cheaper with multi-project per VM
• **Git Support** - GitHub, GitLab, and Bitbucket (not just GitHub)
• **BYOS** - Bring your own servers
• **White-Label** - Rebrand for agencies (not available on Odoo.sh)

Full comparison at /vs/odoo-sh

Question 8

Does OEC.sh work with Odoo Enterprise?

Accepted Answer

Yes, OEC.sh works with both Odoo Community and Enterprise editions.

**Community Edition** (free) - Deploy any version from 14 to 19 with all features

**Enterprise Edition** - You must have your own valid license and code from Odoo S.A. We don't provide or distribute Enterprise code.

OEC.sh provides the deployment and management tooling - you bring your own cloud infrastructure, code, and licenses.

Question 9

Can I try OEC.sh before committing?

Accepted Answer

Yes! Our **Free plan** includes:

• 1 server (BYOS)
• 3 environments
• 2 projects
• 2 team members
• Daily backups, Auto SSL
• No time limit

No credit card required. Upgrade to Starter ($19/mo), Pro ($39/mo), or Agency ($199/mo) when ready. See full pricing at /pricing

Question 10

What regions does OEC.sh support?

Accepted Answer

OEC.sh works with any region offered by your cloud provider. You choose where your infrastructure lives:

• **North America** - US, Canada
• **Europe** - UK, Germany, Netherlands, France, and more
• **Asia Pacific** - Singapore, Japan, Australia, India
• **South America** - Brazil

With BYOS, deploy anywhere you have servers. OEC.sh is region-agnostic - your data residency is entirely your choice.

Question 11

Does OEC.sh provide servers or cloud infrastructure?

Accepted Answer

No. OEC.sh is purely a deployment and management tool. We don't own data centers, servers, or cloud infrastructure.

You bring your own cloud account (AWS, GCP, Azure, DigitalOcean, Hetzner, etc.) or your own servers. OEC.sh connects to them and handles Odoo deployment, configuration, backups, and monitoring.

We're good at Odoo deployments. Servers, hardware, and data centers - we leave those to the cloud providers who specialize in them. This means you get the best of both: expert-level Odoo tooling on top of world-class infrastructure from your chosen provider.

Question 12

How long has OEC.sh been operating?

Accepted Answer

OpenEduCat Inc. has been managing Odoo infrastructure since 2019, serving 1,000+ educational institutions and businesses. OEC.sh packages that experience into a self-service platform.

The public platform is newer, but the underlying technology has been running production deployments for years.

Question 13

What's the difference between OEC.sh and traditional VPS hosting?

Accepted Answer

OEC.sh automates everything you'd otherwise do manually on a VPS:

**With OEC.sh:**
• Automated Odoo installation and updates
• Built-in backup automation
• Zero-downtime deployments
• SSL certificates auto-managed
• Monitoring and alerting configured
• Multi-project per server

**Traditional VPS:**
• Manual server setup and configuration
• Self-managed backups
• Custom deployment scripts
• SSL certificate management
• Your own monitoring setup

In both cases, the server is yours. OEC.sh removes the DevOps work.

Question 14

How do I create an OEC.sh account?

Accepted Answer

Creating an account takes under 2 minutes:

1. Visit **platform.oec.sh** and click 'Sign Up'
2. Enter your email and create a password (or use GitHub/Google)
3. Verify your email address
4. Complete your profile
5. You're ready to create your first project!

No credit card required for the Free plan.

Question 15

What do I need to deploy Odoo?

Accepted Answer

To deploy your first Odoo instance:

**Required:**
• An OEC.sh account (free)
• A cloud provider account (AWS, DigitalOcean, Hetzner, etc.)

**Optional:**
• GitHub/GitLab repository for custom modules
• Custom domain name

OEC.sh handles infrastructure, SSL, database setup, and Odoo installation automatically.

Question 16

How long does deployment take?

Accepted Answer

A fresh Odoo deployment takes **5-10 minutes**:

• Creating project: ~1 minute
• Provisioning server: ~3-5 minutes
• Installing Odoo: ~2-3 minutes
• SSL certificate: ~1 minute

Once deployed, your Odoo is immediately accessible via HTTPS. Database imports add 5-30 minutes depending on size.

Question 17

Can I deploy without technical knowledge?

Accepted Answer

Yes. The dashboard walks you through each step:

• Selecting your Odoo version
• Choosing cloud provider and server size
• Connecting your code repository (optional)
• Configuring your domain

No command-line or server admin experience needed. Technical users still get SSH access, custom Docker images, and API automation.

Question 18

Which Odoo versions are supported?

Accepted Answer

We support **Odoo versions 14 through 19** (Community and Enterprise):

• Deploy any version with one click
• Run different versions across projects
• Upgrade between versions with guided process

**Recommended:** Odoo 17, 18, or 19 for new projects.

Question 19

How do I connect my cloud provider?

Accepted Answer

Connecting your cloud provider:

1. Go to **Settings → Cloud Providers**
2. Select your provider
3. Follow provider-specific instructions for API credentials
4. Enter credentials in OEC.sh
5. Connection validated, ready to deploy

Credentials are encrypted at rest. You can revoke access anytime.

Question 20

Do I need to set up a database?

Accepted Answer

No, OEC.sh handles everything automatically:

• PostgreSQL database optimized for Odoo
• All connection parameters configured
• Automated backups set up
• User permissions handled

For advanced users wanting external managed databases (AWS RDS, Cloud SQL), that's available on Pro+ plans.

Question 21

How do I add custom modules?

Accepted Answer

Adding custom modules is easy:

1. Connect your GitHub/GitLab repository
2. Structure repo with 'addons' folder containing modules
3. OEC.sh auto-detects and installs on deployment
4. Push changes - modules update automatically

You can also upload modules directly, install OCA addons, or use multiple repositories.

Question 22

What server size should I start with?

Accepted Answer

**Recommended starting points:**

• **Small (2 vCPU, 4GB RAM)** - Testing, development, 1-5 users
• **Medium (4 vCPU, 8GB RAM)** - Small business, 5-25 users
• **Large (8 vCPU, 16GB+ RAM)** - 25-100+ users, heavy customization

Start smaller than you think - scaling up is easy. Multi-project architecture lets you run multiple instances on one server.

Question 23

How do I set up a custom domain?

Accepted Answer

Setting up your domain:

1. Go to **Project Settings → Domains**
2. Add your domain (e.g., erp.yourcompany.com)
3. Update DNS with provided CNAME or A record
4. SSL certificate auto-provisions
5. Access Odoo on your custom domain!

DNS propagation: 5-15 minutes typical, up to 48 hours possible. Multiple domains per project supported.

Question 24

Do I need DevOps experience to use OEC.sh?

Accepted Answer

No. OEC.sh works for all skill levels:

**Non-technical users** can:
• Deploy Odoo with a few clicks
• Upload modules via dashboard
• Create backups on demand
• Monitor performance visually

**Technical users** get:
• SSH access (Pro+)
• Full Docker control
• API automation
• Custom configurations

The platform handles infrastructure. You focus on your Odoo instance.

Question 25

Which cloud providers are supported?

Accepted Answer

**8+ cloud providers:**

**Major Platforms:** AWS, Google Cloud (GCP), Microsoft Azure

**Popular Alternatives:** DigitalOcean, Linode (Akamai), Hetzner, Vultr, OVH

**BYOS:** Any provider or on-premise infrastructure via custom server setup

New providers added based on demand.

Question 26

What Docker images does OEC.sh use?

Accepted Answer

We use **official Odoo Docker images** from Docker Hub - not proprietary containers.

**Benefits:**
• Full transparency (publicly inspectable)
• No vendor lock-in
• Works anywhere Docker runs
• Community support

For advanced users, custom Docker images are supported for special dependencies.

Question 27

How does GitHub/GitLab integration work?

Accepted Answer

Git integration gives you continuous deployment:

1. Connect via OAuth to GitHub/GitLab
2. Select repository and branch
3. Configure auto-deploy triggers
4. On push: code pulled → modules updated → migrations run → zero-downtime restart

**Includes:** Branch mapping, deployment status in PRs, webhook triggers, manual deploy option.

GitHub, GitLab, and Bitbucket all supported with the same features.

Question 28

What is multi-project per VM?

Accepted Answer

Run **3-10 isolated Odoo projects on a single server**:

• Each instance in its own Docker container
• Complete isolation between projects
• Shared infrastructure for efficiency

**Cost Impact:**
• 5 projects (traditional): 5 servers × $48 = **$240/month**
• 5 projects on OEC.sh: 1 server × $48 = **$48/month**

That's **80% savings** on infrastructure alone.

Question 29

Can I use custom Python dependencies?

Accepted Answer

Yes! Multiple methods supported:

• **requirements.txt** - Place in repo root for auto-install
• **Custom Docker Images** - For system-level packages
• **OCA Modules** - Most work automatically

Common dependencies (wkhtmltopdf, node.js, popular Python packages) are pre-installed.

Question 30

How are Odoo workers configured?

Accepted Answer

OEC.sh auto-configures workers based on your hardware:

• **Worker count** set by CPU cores
• **Memory limits** to prevent OOM issues
• **Longpolling worker** for real-time features
• **Connection pooling** tuned per server

You can customize via dashboard or config files. Dedicated workers and horizontal scaling available for high-traffic setups.

Question 31

Does OEC.sh support multi-company and multi-database?

Accepted Answer

Fully supported:

• **Multi-Company** - Multiple companies in one database
• **Multi-Database** - Completely separate databases per instance
• **Database Manager** - Create, duplicate, manage databases

Agencies can use separate databases for client isolation or multi-company for related businesses.

Question 32

What monitoring tools are available?

Accepted Answer

Monitoring is included on all plans:

• **Real-time Metrics** - CPU, memory, disk, network
• **Odoo-Specific** - Request latency, query performance, worker status
• **Uptime Monitoring** - Automatic checks with alerting
• **Log Access** - Application, error, and access logs
• **Alerts** - Email and webhook notifications

Pro+ adds advanced dashboards and analytics.

Question 33

How do I SSH into my server?

Accepted Answer

SSH access on Pro+ plans:

1. Add SSH public key in account settings
2. Enable SSH for your project
3. Use provided connection details

**With SSH access:**
• Debug issues directly
• Run Odoo shell commands
• Inspect logs and configs
• Advanced troubleshooting

Note: SSH is for troubleshooting, not production changes (use deployment pipeline).

Question 34

What database versions are supported?

Accepted Answer

OEC.sh uses **PostgreSQL** (only database officially supported by Odoo):

• **Versions:** PostgreSQL 13, 14, or 15 based on Odoo requirements
• **Auto-configured** with optimal Odoo settings
• **Extensions:** unaccent, pg_trgm, etc. available
• **External DBs:** AWS RDS, Cloud SQL supported on Pro+

Question 35

How are SSL certificates handled?

Accepted Answer

SSL/TLS is **automatic and free**:

• **Let's Encrypt** certificates auto-generated
• **Auto-renewal** before expiration
• **HTTPS redirect** enforced
• **Modern TLS** with strong ciphers
• **Custom certificates** supported if needed

No additional cost or configuration required.

Question 36

Do scheduled actions work?

Accepted Answer

Yes, Odoo scheduled actions work automatically:

• **Built-in scheduler** (ir.cron) runs normally
• **Custom cron** configurable via dashboard
• **Timezone support** for scheduling
• **Monitoring** of action history and failures

Use cases: email campaigns, inventory updates, reports, data sync, cleanup tasks.

Question 37

What's the performance like compared to Odoo.sh?

Accepted Answer

Generally better, because you control the hardware:

• **Your Own Resources** - No noisy neighbors
• **Provider Choice** - Pick the fastest provider for your region
• **Optimized Configs** - Worker settings tuned for your workload
• **Infrastructure Control** - Choose SSD, NVMe, or whatever your provider offers

You won't hit throttling or unexplained slowdowns. OEC.sh optimizes Odoo configuration for your hardware.

Compare platforms at /compare

Question 38

How much does OEC.sh cost?

Accepted Answer

**4 simple pricing tiers:**

| Plan | Price | Resources | Best For |
|------|-------|----------|----------|
| Free | $0/forever | 1 server, 3 envs, 2 projects | Testing & learning |
| Starter | $19/mo | 2 servers, 10 envs, 5 projects | Freelancers & small teams |
| Pro | $39/mo | Unlimited everything | Teams & businesses |
| Agency | $199/mo | Unlimited + white-label | Agencies & resellers |

Plus infrastructure costs paid directly to your cloud provider - no markup from us. 20% discount on annual plans.

See detailed pricing and calculator at /pricing

Question 39

What's included vs. extra?

Accepted Answer

**Included in your plan:**
• All platform features for your tier
• Support at your plan's response time
• SSL certificates
• Dashboard access
• Git integration

**Separate costs (you pay directly):**
• Cloud server costs
• External backup storage (optional)
• Domain registration (if needed)
• Odoo Enterprise license (if applicable)

Question 40

Why is OEC.sh more cost-effective than traditional providers?

Accepted Answer

Two reasons:

**1. Multi-Project Per VM**
Run 3-10 projects per server instead of one.

**2. No Infrastructure Markup**
Cloud costs passed through at provider rates.

**Real example (5 projects):**
• Traditional hosting: $170 × 5 = **$850/month**
• OEC.sh: $39 + $48 = **$87/month**

That's up to 70% less.

Estimate your costs at /pricing or compare with Odoo.sh at /vs/odoo-sh

Question 41

Is there a free plan?

Accepted Answer

Yes! Our **Free plan** includes:

• 1 project deployment
• Community support
• All core features
• Unlimited evaluation time
• No credit card required

Upgrade anytime. Plus, all paid plans have a **14-day money-back guarantee**.

Question 42

Do you offer annual discounts?

Accepted Answer

**Save 20% with annual billing:**

| Plan | Monthly | Annual | Savings |
|------|---------|--------|--------|
| Starter | $19/mo | $182/yr ($15.17/mo) | $46/yr |
| Pro | $39/mo | $374/yr ($31.17/mo) | $94/yr |
| Agency | $199/mo | $1,910/yr ($159.17/mo) | $478/yr |

Switch between monthly and annual anytime. Changes are prorated.

Question 43

How does cloud billing work?

Accepted Answer

Infrastructure billing is separate:

• Connect your own cloud provider account
• Cloud costs billed directly by your provider
• OEC.sh never sees or marks up those charges
• You see exactly what you pay

Provider discounts and enterprise agreements still apply.

Question 44

What payment methods are accepted?

Accepted Answer

**We accept:**
• Credit/Debit Cards (Visa, Mastercard, Amex, Discover)
• PayPal
• Wire Transfer (annual Agency plans)
• NET 30 invoicing (Agency customers)

All payments processed securely through Stripe.

Question 45

Can I change plans anytime?

Accepted Answer

Yes, plan changes are flexible:

• **Upgrades** - Immediate, prorated billing
• **Downgrades** - Start of next billing cycle
• **No penalties** - No fees for changing

Ensure project count fits new plan limits when downgrading.

Question 46

How does agency billing work?

Accepted Answer

For white-label agencies:

**You pay us:** Single monthly bill (plan + cloud costs)
**You bill clients:** Whatever you want - we never contact them

**Example economics:**
• Your cost per client: ~$15-25/month
• You charge client: $150-400/month
• Your profit margin: **80-90%**

Question 47

Are there any hidden fees?

Accepted Answer

**No.** You pay two things:

• Platform fee (monthly plan cost)
• Infrastructure (cloud provider charges)

**No extra fees for:**
• Deployments
• SSL certificates
• Backups
• Support tickets
• API calls
• Team members

Question 48

Discounts for nonprofits or education?

Accepted Answer

Yes:

• **Educational Institutions** - 50% discount
• **Registered Nonprofits** - 25% discount
• **Open Source Projects** - Free Pro plan
• **Startups** - Ask about our startup program

Email sales@oec.sh with proof of status.

Question 49

What happens if I exceed my plan limits?

Accepted Answer

We'll notify you before any issues:

• **Project Limits** - Get notice at 80% capacity
• **Resource Usage** - Monitoring alerts available
• **No Surprise Charges** - Never auto-bill for overages
• **Easy Upgrades** - Switch plans in minutes

If you hit limits, we'll help you upgrade or optimize. No service interruptions - your deployments keep running.

Question 50

How do I migrate from my current Odoo host?

Accepted Answer

The process is pretty simple:

1. **Export Database** - Download backup from current host (5-10 min)
2. **Create Project** - Set up matching Odoo version on OEC.sh (2 min)
3. **Import Database** - Upload your backup (10-30 min)
4. **Connect Repo** - Link your GitHub repository (2 min)
5. **Test** - Verify everything works (30-60 min)
6. **Switch DNS** - Point domain to OEC.sh (5 min)

Most migrations take **1-2 hours**. Paid plans include migration help.

Migrating from Odoo.sh? See /migrate/from-odoo-sh

Question 51

Can I migrate from other hosting providers?

Accepted Answer

Yes, from anywhere:

• **Managed Hosting** - Standard export/import
• **Shared Hosting** - Export via Odoo database manager
• **VPS/Dedicated** - Backup database and filestore
• **On-Premise** - Same backup/restore process
• **Docker** - Nearly seamless with official images

The process is the same: export, import, connect code, test, switch DNS.

Question 52

Will there be downtime?

Accepted Answer

Minimal downtime with proper planning:

**Zero-Downtime Approach:**
1. Set up OEC.sh parallel to existing host
2. Import recent database backup
3. Test thoroughly
4. Final sync during low-traffic window
5. Switch DNS (only 'downtime': 5-15 min propagation)

Enterprise customers get dedicated migration support.

Question 53

Do you offer migration assistance?

Accepted Answer

Yes! Migration help by plan:

• **Free** - Self-service with documentation
• **Pro** - Email support and guided migration
• **Agency** - Hands-on assistance with onboarding call

Contact support@oec.sh to schedule.

Question 54

What about my custom modules?

Accepted Answer

Custom modules come along without issues:

• **Database Modules** - Included in your backup
• **Code Repository** - Connect GitHub/GitLab for auto-deploy
• **Dependencies** - List in requirements.txt
• **OCA Modules** - Keep using as-is

If it worked before, it works on OEC.sh. We use the same official Docker images.

Question 55

How do I migrate large databases (50GB+)?

Accepted Answer

For large databases:

• **Direct Transfer** - Secure server-to-server transfer
• **Compression** - 50GB often compresses to ~10GB
• **Staged Migration** - Migrate data in phases if possible
• **Off-Hours** - Schedule during low traffic

Enterprise support available for 100GB+ databases.

Question 56

Can I run OEC.sh parallel during migration?

Accepted Answer

**Yes, and we recommend it:**

1. Keep current hosting running
2. Set up OEC.sh with a test domain
3. Import and test thoroughly
4. Train team if needed
5. Switch DNS only when confident
6. Keep old host as fallback

You're never committed until the DNS switch.

Question 57

How do I handle email during migration?

Accepted Answer

Email configuration typically requires:

• **Outgoing Mail** - Configure SMTP in Odoo settings
• **Incoming Mail** - Update fetchmail settings if used
• **Transactional Email** - Consider SendGrid, Mailgun, or SES
• **SPF/DKIM** - Update records if needed

Most email configs migrate with your database.

Question 58

What's Clone & Sanitize?

Accepted Answer

Create safe copies of production data:

**Clone:** Exact copy of your database
**Sanitize:** Auto-mask sensitive data:
• Emails → test@example.com
• Phone numbers → XXX-XXX-XXXX
• Names → randomized
• Passwords → reset

Perfect for staging environments and demos. Available on Pro+ plans.

Question 59

Can I upgrade Odoo version during migration?

Accepted Answer

We recommend separating concerns:

**Best approach:**
1. Migrate to OEC.sh on current version
2. Stabilize and verify
3. Then plan version upgrade

This provides clear rollback points. For combined migration + upgrade, our support team can help plan the project.

Question 60

How does OEC.sh handle backups?

Accepted Answer

Automated backups are included on all paid plans:

• **Daily Backups** - Run automatically
• **GFS Rotation** - Daily, weekly, monthly, yearly retention
• **Multiple Destinations** - Local + external storage
• **Full Backups** - Database + filestore
• **Verification** - Integrity checked automatically

Question 61

What are the retention policies?

Accepted Answer

Retention varies by plan:

| Plan | Frequency | Retention |
|------|-----------|----------|
| Free | Daily | 7 days |
| Pro | 6-hourly | 30 days |
| Agency | Hourly | 90 days |

GFS rotation ensures backups for different recovery needs.

Question 62

Where can I store backups?

Accepted Answer

Several options:

• **Local Storage** - On your server (included)
• **AWS S3** - Any region
• **Cloudflare R2** - S3-compatible, no egress fees
• **DigitalOcean Spaces**
• **Backblaze B2** - Cheap storage
• **MinIO** - Self-hosted S3-compatible
• **FTP/SFTP** - Any FTP server

You can configure multiple destinations for redundancy.

Question 63

How do I restore from backup?

Accepted Answer

Simple restore via dashboard:

1. Go to **Backups** section
2. Find backup by date
3. Click **Restore** and confirm
4. OEC.sh restores database + filestore
5. Odoo restarts with restored data

Typically 5-30 minutes. Can also restore to different projects or download locally.

Question 64

Can I create manual backups?

Accepted Answer

Yes, in addition to automated backups:

• **On-Demand** - Create a backup anytime
• **Pre-Update** - Auto-backup before major updates
• **Downloadable** - Download to your local machine
• **API Access** - Trigger programmatically (Agency+)

Good idea before: config changes, new modules, data imports.

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